tag:blogger.com,1999:blog-13662496.post2993948977146925829..comments2024-03-05T22:10:22.733+11:00Comments on Peter Campbell's blog: A 4 week nightmare with TelstraPeter Campbellhttp://www.blogger.com/profile/11193189968913129464noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-13662496.post-58269712390134809962012-05-10T22:20:49.673+10:002012-05-10T22:20:49.673+10:00I am in a similar situation, although trying to po...I am in a similar situation, although trying to port a Optus mobile number. 1 week and counting, I was initially told 2hrs then 24, 48, 24, it goes on and on and on, the same line every time.<br />Their customer service is completely shackled by their code of conduct, it's like talking to a robot.<br /><br />If they really knew how to run a business they would realise that screwing your customers before they've even used the product they purchased, is not a good way to build a long term relationship.<br /><br />What rights do I have to walk away now?<br /><br />If I stay (and suffer) what rights to 'good will' compensation am I entitled to?<br /><br />Do these bastards even care anymore?<br />Does anyone care?<br />Is customer service dying like the human voice did on the greetings of every call you used to make?<br /><br />So far I hold very little hope they're going pull their socks up in time.<br /><br />But after my experiences with Optus, their crappy network and worsening customer service I don't know where else to go, is there anyone else?<br /><br />Are all the other service providers networks running through these two fools?<br /><br />If so we're all doomed!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13662496.post-77498887510800933402011-09-08T10:10:38.864+10:002011-09-08T10:10:38.864+10:00I feel your frustration Cousin. I had an encounter...I feel your frustration Cousin. I had an encounter with Telstra when I accidently paid my Aunt's phone bill instead of my own. Camberwell Telstra was quite good although I still had to spend 3 hours on a marathon phone call to get the money changed over to my account. Have cut off landline and now use 3 Mobile and wireless internet. Kind regards Melissa CampbellAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-13662496.post-71491072157696597352011-09-06T11:42:54.245+10:002011-09-06T11:42:54.245+10:00Morning Peter
I now remember why I stayed with Opt...Morning Peter<br />I now remember why I stayed with Optus Cable.<br />Suppose you had better get used to the hassles, for when you go onto the NBN (in 10 years or so), you will be dealing with a Fed Gov department (although by another name with your complaints received by a private provider). This should ensure that somebody will look at your reported problem in a year or so after reporting.Grantnoreply@blogger.com